Cathleen Zapata
Cathleen Zapata has over 14 years experience in online marketing and managing the Customer Experience, specializing in Web site usability. Her background includes a wealth of experience in usability testing, heuristic evaluations, user research and conversion enhancement strategies. Cathy has received extensive usability training from the Neilson Norman Group, and was recently quoted in MarketingSherpa’s Marketing Wisdom for 2006. She is a published author, and frequently teaches on topics of Web Usability both nationally, and at local colleges and at community events. Cathy has been on the board of NEOUPA, Cleveland’s local chapter of the Usability Professionals’ Association, for over four years, and is currently serving as President of the chapter. She is also on the board of The Web Association. Cathy has consulted with numerous Fortune 500 clients on Web Marketing & Usability. Representative clients include: KeyBank, Medical Mutual of Ohio, National City Bank, The Cleveland Clinic, Nationwide Insurance, Safelite AutoGlass, Insurance.com, Citizens Bank, Flagstar Bank, Hallmark, Philosophy, Alltel and Coach, Inc.
