Twitter For Customer Service

Is your company using Twitter for customer service? Dell, Home Depot, JetBlue and Comcast are just some of the companies that jumping on the social media bandwagon to monitor and answer customer complaints. The old way to do business is ineffective because micro-blogging aka Twitter is instantaneous and more comfortable with today’s Internet user as a communication method.

How do you do it? You need to use a tool like TweetGrid to monitor your brand name and then respond to those users talking about your company. Is your company using Twitter for customer service?